FAQs

Mental Health Care Psychology offers a comprehensive range of services to support individuals, couples, and families. Our offerings include individual consultations, couples and family counselling, group interventions and workshops, telehealth and video-link services, and specialized assessments for conditions such as ADHD and Autism. Our approach is tailored to meet the unique needs of each client, providing personalized therapy across the lifespan for various presenting issues.

Our practice is distinguished by our location within GP clinics for better access and convenience, unique offering of co-therapy, and our commitment to providing an inclusive and supportive environment for all clients. We are dedicated to offering psychological services that are accessible, understanding, and innovative; our team of experienced and compassionate psychologists are here to support you through a personalised therapeutic journey.

Our co-therapy model involves two therapists working together in your sessions, which can include assessments, interventions, and consultations for individuals, couples, and families. This unique approach combines diverse practitioner perspectives and expertise, enriching the therapy experience with unparalleled support. Co-therapy is particularly beneficial in couple and family settings, offering better advocacy for individual members and a comprehensive understanding of relationship dynamics.

At Mental Health Care Psychology, we offer a flexible approach to therapy that caters to the individual needs of our clients. You have the option to work with a single therapist or to explore our innovative co-therapy model, depending on what best suits your situation and preferences.

For those who prefer a more traditional therapy setting, you can choose to see one of our experienced and compassionate psychologists for one-on-one sessions. This setting allows for personalized attention and a deep focus on individual growth and healing.

Finding the right practitioner is crucial for effective therapy. At Mental Health Care Psychology, we believe in the importance of a comfortable and trusting relationship between the client and their psychologist. We encourage you to contact us to discuss your needs and preferences, allowing us to match you with a practitioner who can best support your journey towards well-being.

Yes, Mental Health Care Psychology provides telehealth and video-link services, allowing you to access our psychological support from the comfort of your home. This service ensures convenience and flexibility, making therapy accessible to those who may not be able to visit our location in person.

To schedule a consultation, you can contact us through our website, via email, or by phone. We'll guide you through the booking process and answer any additional questions you may have about our services or your specific needs.

If you need to cancel or reschedule your appointment, we ask that you give us as much notice as you can (48 hours minimum) as that will allow us to offer the appointment time to another person in need. You may be charged a cancellation fee should you cancel at short notice (such as under 48 hours). If the cancellation is a result of a truly unforeseen and unpreventable reason, such as an emergency or illness, you should discuss this with your treating psychologist.

Cancellation Policy: At Mental Health Care Psychology we require at least 48 hours notice for any rescheduled appointment or cancellations. The following fees may apply:

Cancellation under 48 hours prior to appointment: 50% fee per session. Cancellation under 24 hours prior to appointment: Full fee per session. Non-attendance: Full fee charged for clients who fail to attend an appointment.

Please note that we cannot apply Medicare rebates to any of the late cancellation/non-attendance fees.

If you miss an appointment you may be charged a non-attendance fee. In such circumstances we often cannot offer that timeslot to another person in need. If your non-attendance was due to an emergency or illness, you should discuss this with your treating psychologist as soon as you are able to.

We understand there are a variety of financial hardships many of our community members are facing currently, and we work very hard to ensure every session is rewarding, above expectations and excellent value for money. Often times, case consultation, session preparation, contact with relevant third-parties and other planning routinely takes place before and after sessions. This means it is not financially viable for us to bulk bill sessions.

Session times vary dependent on the service. Please consult our Fees & Policies page for more information about session lengths.

If you have a mental health disorder you and your doctor can create a plan to treat it, just ask them at your next consult. Your health information and treatment plan will be private and can only be shared with your agreement. This plan will let you claim up to 10 individual and 10 group sessions with a mental health professional each calendar year. There are Medicare rebates available for these sessions, which makes psychological services much more affordable. If you wish to claim Medicare rebates for any of our services, please ensure you have an active Mental Health Treatment Plan, and that your GP has completed a referral letter to our service, and that these are brought to your session prior to billing. Please be aware there can be reasons why we cannot process medicates at the time of your appointment, which can range from: required paperwork not being complete or having incorrect details, treatment plans are expired, available rebates have already been claimed for the year, etc. Please contact our clinic if you would like more information.

No, you can access our services without a referral. However, if you wish to claim Medicare rebates you will need to obtain a referral and Mental Health Treatment Plan from your doctor. Without a referral, rebates may be available from most private health funds. This can be especially handy if you have, for instance, already used all available Medicare rebates in any calendar year and wish to continue accessing support. We recommend you check with your health insurer to confirm you can claim private health fund rebates for psychological services.

Yes. Please contact us if you need more information about disability access.

Yes, there is plenty of free parking available, given we are located at GP clinics such as Newpark Medical Centre, which is within the Newpark shopping centre complex in Girrawheen.